Privacy Policy

Introduction

JinaRCA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered root cause analysis platform and related services.

Information We Collect

Information You Provide

• Account information (name, email address, company details)
• Configuration settings and preferences
• Communications with our support team

Information We Collect Automatically

• System logs and metadata (excluding actual source code)
• Error messages and stack traces
• Performance metrics and usage analytics
• Integration data from connected services (Datadog, Slack, etc.)

How We Use Your Information

• Provide and improve our AI-powered troubleshooting services
• Analyze system issues and generate root cause analysis
• Send service-related communications and updates
• Ensure platform security and prevent unauthorized access
• Comply with legal obligations and resolve disputes

Data Security and Protection

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Data processing in secure, isolated environments

Important: Code and Source Data

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. System logs and metadata are typically retained for 90 days, while account information is retained until account deletion.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt-out of non-essential communications
• Data portability for your account information

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: