Terms of Service

1. Acceptance of Terms

By accessing or using JinaRCA's AI-powered root cause analysis platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

JinaRCA provides AI-powered troubleshooting and root cause analysis for production systems. Our Service integrates with your development tools, monitoring systems, and codebase to help identify, analyze, and resolve technical issues.

3. User Accounts and Registration

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account

4. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to transmit malicious code, viruses, or harmful content
• Violate any applicable data protection or privacy laws

5. Data and Privacy

• You retain ownership of all data you provide to the Service
• You grant us a limited license to process your data solely to provide the Service
• We implement industry-standard security measures to protect your data
• Our data practices are detailed in our Privacy Policy

6. Service Availability and Support

• We strive to maintain high service availability but do not guarantee uninterrupted access
• Scheduled maintenance will be communicated in advance when possible
• Support is provided according to your subscription plan
• We reserve the right to modify or discontinue features with reasonable notice

7. Subscription and Billing

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise specified
• We may change pricing with 30 days' written notice
• Failure to pay may result in service suspension or termination
• You are responsible for all taxes associated with your subscription

8. Intellectual Property

• JinaRCA and its technology are protected by intellectual property laws
• You retain ownership of your data and any improvements you make
• We retain ownership of our AI models, algorithms, and platform improvements
• You may not use our trademarks without written permission

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JINARCA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Termination

• Either party may terminate these Terms at any time with written notice
• We may suspend or terminate your account for violation of these Terms
• Upon termination, your access to the Service will cease immediately
• Data retention after termination is governed by our Privacy Policy

12. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction]. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration, except for claims that may be brought in small claims court.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, please contact us at:

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JinaRCA regarding your use of the Service and supersede all prior agreements and understandings.